Terms & conditions
PRW Product reserves the right to alter or modify these terms and conditions from time to time. You are responsible for keeping updated with any changes. The date of the latest update can be found at the end of these terms and conditions.
The WebShop is operated by PRW Products (“PRW”). Throughout the site, the terms “we”, “us” and “our” refer to PRW.
Order & Purchase agreement
PRW’s products are ordered at www.prwproducts.com or through our customer service. Binding agreement for the purchase of products is concluded when you get confirmation of your order to the e-mail address you have stated. Through placing an order you accept these terms and conditions. PRW will only sell product to customers below the age of 18 with the consent of their parent or legal guardian.
Prices, fees and payment
Prices in the WebShop are displayed in EUR. For shipment within EU, prices include VAT. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Costs for shipping will be displayed when you check out.
Shipping fee: see www.blackclovereurope.com for shipping fee to your country.
We accept following payment methods: Credit card: Visa and MasterCard
All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud. There is no charge for payment with credit or debit card.
The Web Shop ships all over Europe. The WebShop is open 24 hours a day 7 days a week but deliveries go out Monday to Friday with exceptions for Swedish public holidays.After receiving an order we will process, ship and deliver your order in the shortest amount of time possible. When your order leaves our storage you will receive a shipping confirmation with your tracking number so that you can follow your order.
Packages that have not been collected or received within 14 days from arrival will be sent back to PRW. In such case you will be charged a fee of 35 EURO to cover PRW’s administrative, shipping and handling costs. Shipments that are not collected or received are not subject to any legal right in regards to regret of purchase. If you want to have your package sent again we will charge you for the shipping cost.
Sweden – In Sweden we ship with Schenker and the package will be delivered to the delivery point that is closest to your shipping address. You will receive a notification by e-mail or text message, depending on your choice, when your package is ready to be picked up. Normal delivery time is between 2 and 4 business days from placement of order.
Other European countries – For all other European countries we ship with Schenker. The package will be shipped to your delivery address. Normal delivery time is between 2 and 5 business days from placement of order.
Goods are shipped from Sweden. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. PRW ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur, they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
If you wish to return an item you have purchased from the Web Shop you have the option to do so within 14 days after you have received the item. You will receive a full refund for the item, excluding shipping charges within 10 business days from the time we received the item. But it will probably go a lot faster. As soon as we have received the return we will inform you by e-mail.
Your refund will be credited to the original purchaser’s credit card. If you paid with invoice we will credit the first invoice and you will get a new one sent to you by e-mail. If the complete order is returned a refund will include the shipping cost.
You are only allowed to return an item purchased from the Web Shop if it is in perfect condition. This means that the item is new, unused and has its price tag and labels fully intact. The original packaging shall also be returned. The Web Shop does not accept returns if an item is used, dirty, washed or damaged in any other way. If an item is returned and is damaged in any way, the item will be returned to the customer.
When we ship your products, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item, please contact customer service by e-mail and we will help you: firstname.lastname@example.org The claim shall be made immediately when you discover the defect. Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. You will receive a new item, a discount or a full refund for the item and all shipping costs. You will receive your refund within 10 days from the time we received the item. Customer service will send you a return label that you can use to send back the item.
PRW´s products are warranted for 3 years from the date of purchase. The warranty covers defects in material and workmanship. This warranty does not in any way limit the rights you have under mandatory law.
PRW shall be excused from the performance or punctual performance of any of its obligations under these terms and conditions if such performances are prevented, restricted or interfered with for any reason beyond the reasonable control of PRW, including but not limited to, fire, flood, earthquake, explosion, strike or other casualty or accident (“Force Majeure”).
In providing your personal details you consent to us using the data collected in order to meet our commitments to you and provide the service you expect. This will include processing of orders for shipping, text message notification of delivery status, managing your account by carrying out credit checks, sending information such as new services, newsletters or other marketing offers which may be of interest and also to notify you of any changes or enhancement to our services by either email, telephone or mail from PRW. Your details may also be used to monitor traffic to and from our website to help us improve the design and layout of the site. In the event of any problem with delivery of your items, we will use the information to get in contact with you. We never pass on/sell/swap your data to/with third parties for marketing outside PRW. Data that is forwarded to third parties is used only to meet PRW’s commitments to you. For example, PRW forwards data to suppliers and shipping agents in connection with deliveries. Your data is only stored for as long as it is needed in order to perform our services, or for the time laid down in law. You have the right to contact us to find out what personal data is held about you. If it is incorrect, incomplete or irrelevant you can request that the data is corrected or deleted. You can withdraw your consent to us using your personal data for marketing purposes (e.g. sending catalogues, newsletters or offers) whenever you like.
To make card purchases with us as secure as possible all information is sent in encrypted form using Stripe. This means that the information is passed through a secure connection and that your card details cannot be read by external parties. All customers paying by card are subject to validation checks. PRW reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.
PRW has made every effort to provide accurate information on the website. However, information, texts, images, graphics and other material may contain errors, be incomplete or incorrect. In such events, we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or willful misconduct. Governing Law Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using the website or shopping in the WebShop shall be governed by the laws of Sweden. Any dispute, controversy or claim arising out of or in connection with these terms and conditions, or the breach or invalidity thereof shall be determined by Swedish courts.
June 1, 2018